Azienda Agraria F.lli Caporali (VAT number: 03037170549, hereinafter also referred to as ‘the Company’), with registered office in Via dell’orzo, 3 – Balanzano – 06135, Perugia, informs the Customer that the relations between the Parties (i.e. the Company and the Customer) concerning the sale of the products (hereinafter also referred to as ‘the Products’) displayed on the website 333evo.com (hereinafter also referred to as ‘the Website’) are governed by the terms and conditions set out below.
Therefore, these General Terms and Conditions of Sale form an integral part of every offer, purchase order, order confirmation or any other transaction involving Products on the Website. The updated version of the General Terms and Conditions is available on the Website.
The Customer is exclusively the Consumer referred to in Article 3, letter a) of Legislative Decree No. 206 of 6 September 2005 (Consumer Code) and therefore the natural person acting on the Website for purposes unrelated to their entrepreneurial, commercial, craft or professional activities, if any.
The Customer acknowledges and is informed that information regarding the essential characteristics of the Products, including their prices, can be found on the Website within each product description.
The purchase of Products is made solely by means of an order placed by the Customer via the Website (hereinafter also referred to as ‘the Order’). In particular, the Customer undertakes to complete all sections of the electronic order form on the Website, indicating, among other things, the information necessary to identify themselves, the Products ordered and the quantity, the place of delivery and the method of payment, and undertakes to provide accurate and truthful information.
The Customer acknowledges that he/she must send the completed Order to the Company electronically, following the relevant instructions provided on the Website from time to time. Before proceeding with the purchase of the Products and therefore before sending the Order, the Customer undertakes to carefully read these General Terms and Conditions, displayed during the Order registration process, which he/she expressly declares to have understood and accepted by ticking the appropriate box on the Website. More specifically, the Customer undertakes to read the information on the essential characteristics of each Product ordered, the prices of the same and the methods of payment, the delivery costs of the Products, the methods of withdrawal and the return times of the Products contained in this document and in the annexes.
The Customer acknowledges that, once the online purchase procedure described above has been completed, they must verify the accuracy of the data they have entered and correct any errors, print and keep the Order and the attached General Terms and Conditions, or otherwise save or reproduce a copy thereof. The Order will be stored by the Company in the Website’s database for the time necessary for its fulfilment.
The Customer can access the Order they placed by consulting the “My Orders” section of the Site. The Order receipt confirmation is sent by the Company to the Customer at the email address provided by the latter during the Order submission phase. With this communication, the Company summarizes the Order data, the General Conditions of Sale, the essential characteristics of the ordered Product, the price and payment made, the delivery methods and costs, the ways to contact it, and recalls the conditions for the Customer’s exercise of the right of withdrawal. This communication serves as acceptance by the Company of the contractual proposal made by the Customer through the Order they completed and sent via the Site: in this way, the contract between the Parties is finalized. The Company undertakes to promptly communicate via email to the Customer any depletion of the Products and to refund the price possibly already paid by the Customer. By transmitting the Order, the Customer confirms that they know and accept the General Conditions of Sale and the additional information contained on the Site, also referred to via links, including the “How to place an order” procedure, the “Privacy Policy,” and the information on “Returns and Refunds.” Once the first purchase on the Site is made as described above, the Customer can, at their discretion, use the “Quick Purchase” mode, which will allow them to save, securely, their delivery address for future purchases, as specified from time to time updated on the Site during the Order submission process.
The prices displayed on the Site for each Product are expressed in Euros, include VAT, and are valid at the time of the “Order submission” by the Customer.
The total amount of the Order is increased by the shipping costs described in the following article 5. In the case of Product delivery in a country other than Italy, the Customer will also bear the costs for any taxes, duties, or fees provided by the applicable legislation of the destination State.
The fiscal documentation will be issued at the time of shipment of the Products to the Customer.
The payment methods for the Products displayed on the site 333evo.com are as follows:
Payment by credit card is made through the Nexi service with the guarantee of maximum security.
Payment data is protected thanks to the “use of the most advanced technological and encryption systems (SSL). In particular, reference is made to VeriSign certificates that ensure the highest protection” in the field of e-commerce.
Using a credit card on the internet is as safe, fast, easy, and reliable as making purchases in traditional stores.
Payments on the site are further guaranteed by the use of Verified by Visa and MasterCard Secure Code systems. Verified by Visa and MasterCard Secure Code ensure that both the customer and the retailer from whom the purchase is made are indeed the holders and authorized to make the payment, through the entry of an additional password that significantly increases the security level of the purchases made.
The Company undertakes to deliver via its trusted express courier (Mailbox or other equivalents) in Italy and other European Union countries the Products selected and ordered by the Customer to the address indicated by the latter in the Order, provided that the information has been accurately and truthfully provided with all the data necessary for the correct fulfillment of the delivery.
The Products will be delivered in Italy from Monday to Friday, excluding holidays, from 9:00 AM to 6:00 PM, approximately within 4/5 working days from the acceptance of the Order by the Company. Exceptions are made for cases of force majeure, fortuitous events, or otherwise unforeseeable or not attributable to the Company. It is understood that the deliveries of the Products concerning Orders accepted by the Company on Thursday after 12:00 PM and on Friday will be taken over by the courier the following Monday to preserve the integrity of the Products and avoid their storage in the courier’s warehouses. If no one is present at the first access by the courier, the courier will make a second and third access on the following days before returning the Products to the Company due to the absence of the recipient Customer.
Given the perishability of some purchasable products, it is therefore very important that the address indicated by the customer is an address (either home or office) where someone is present to receive the package.
The times and shipping methods of the Products in other European Union countries other than Italy differ from country to country and are detailed on the Site on the “Shipping Times and Costs” page. This document, which the Customer undertakes to read carefully, contains further specifications also regarding the deliveries of the Products in the Italian territory.
At the time of delivery of the Products by the courier to the address described above, the Customer undertakes to verify the integrity of the package delivered to them and the correspondence of the number of packages with what is indicated in the transport document. The Customer is aware that if the package appears altered or with a box or adhesive tape not bearing the “evo333” name, they must refuse the delivery with the express indication of “Tampered Package.”
The Customer is aware that any damage to the package or Products or the non-correspondence of the number of packages must be immediately contested through a specific “control reserve” written on the courier’s delivery proof, under penalty of forfeiture of the right to raise subsequent disputes regarding the conformity, integrity, and completeness of the delivered package.
At any time, the Customer can check the delivery times of their Order and the status of the shipment by connecting to the courier’s site chosen by the Company and indicated by the same in the Order acceptance email by entering the shipment number indicated by the Company in that email. The delivery costs of the Products are borne by the Customer, unless expressly indicated otherwise on the Site for promotional purposes, and are clearly reported on the Site on the “Shipping Times and Costs” page, whose information forms an integral and substantial part of these General Conditions, as well as in the Order form.
Product Replacement:
The Customer has the right to request the replacement of the Products in case of their possible damage during transport, provided they have made the control reserve indicated in the previous article 5. This right must be exercised by the Customer, under penalty of forfeiture, within and no later than five (5) working days from the receipt of the Product by sending an email to the Company at the address info@333evo.com.
The Company undertakes to send the replacement Products to the Customer via its trusted courier without charging additional shipping costs within a reasonable time from the request”.
The Customer has the right to withdraw from the Contract in question, without any penalty and without specifying the reason, within 15 working days from the day of receipt of the Products. The Customer who purchased in Italy can therefore return, at their own expense, the Products purchased within fifteen (15) days of their delivery, provided they have not been even partially used, and the Company undertakes to refund the amounts already paid by the Customer as soon as possible and in any case within fifteen (15) days from the date on which it became aware of the exercise of the right of withdrawal by the Customer. The Customer must return the Products to the Company intact and unused, not even partially, in their original packaging, and in the outer package carefully opened and then closed again or in a new package made by the same, suitable for transport, closed and not accessible, delivering them to the courier within fifteen (15) working days from their receipt. The postal return costs are entirely borne by the Customer. The Customer undertakes to deliver the package, adequately prepared, to the courier and to communicate to the Company the withdrawal by sending an email to the address info@333evo.com within the same term of 15 working days. If the delivery of the Products took place outside the Italian territory, the costs necessary for the return of the purchased Products remain the responsibility of the Customer.
For more information on the return methods, the Company invites the Customer to contact it at the email address info@333evo.com. If the withdrawal is exercised by the Customer according to the terms and methods described above, the Company undertakes to refund, on the credit card used for payment or through Paypal, the amounts already paid by the same Customer as soon as possible and in any case within the maximum term of fifteen (15) days from the date on which it became aware of the exercise of the right of withdrawal.
If the methods and terms for exercising the right of withdrawal are not respected, the Customer will not be entitled to a refund of the amounts already paid. The Company will contact the Customer by email if their return cannot be accepted because it does not comply with the conditions stated here.
The Customer acknowledges and is aware that they cannot exercise the right of withdrawal, due to the lack of the essential condition of integrity of the Product (packaging or its content), in cases where the original packaging containing the purchased Product is missing or damaged or essential elements of the Product are missing. The Customer acknowledges that the right of withdrawal cannot be exercised for highly perishable Products, which due to their consistency and nature risk altering or deteriorating rapidly.
The Customer, aware of the responsibilities, including criminal ones, for false statements, declares to be a Consumer as described in the heading and provided by the current legislation, to be of legal age, and that the data provided by them for the execution of these General Conditions are correct and truthful.
The Customer is informed and has reviewed the information on the processing of personal data by clicking the following link Privacy Policy. The Customer acknowledges that the information contained in the document referred to above forms an integral and substantial part of these General Conditions and is therefore deemed to be fully known and accepted by them at the time of Order transmission.
The possible nullity of one or more individual clauses of these General Conditions does not entail the nullity of the General Conditions themselves or of the “entire Sales Contract, but rather the replacement of such null clauses with mandatory rules”.
Applicable Law – Competent Court:
These General Conditions and in any case every purchase made by the Customer on the Site is governed by Italian law. For any dispute relating to the application, execution, interpretation, and violation of these General Conditions, the Court of residence or elective domicile of the Customer is exclusively competent if located in the territory of the Italian State.
If the residence or domicile of the Customer is not located in the territory of the Italian State, the Court of Rome is competent. The Customer still has the option to refer to a dispute resolution or mediation body for any disputes that may arise in relation to these General Conditions and any purchase or transaction made on the Site to seek an alternative resolution of the same disputes. For more information on this tool, the Customer can contact the Company according to the methods indicated in the following article 12.
For the communications provided in these General Conditions and in any case to request any information, the Customer can contact the Company via the email address info@333evo.com as well as at the following address:
Agrarian Company F.lli Caporali soc.agr. a.r.l.
Via dell’orzo, 3
06135, Perugia PG
The Customer also declares to have viewed, read carefully, understood, and specifically approves, pursuant to and for the purposes of art. 1341 of the Civil Code and Legislative Decree September 6, 2005, no. 206, the following clauses of these General Conditions, whose titles are provided for illustrative purposes only: 1. General Provisions – Scope of Application; 2. The Products – Information relating to them; 3. Order of Products and Acceptance; 4. Product Prices – Terms and Methods of Payment; 5. Delivery Terms and Shipping Costs; 6. Product Replacement; 7. Right of Withdrawal – Return of Products – Refund Methods; 8. Customer Obligations; 9. Personal Data Processing; 10. Partial Invalidity; 11. Applicable Law – Competent Court; 12. Customer Service – Communications.
L’eleganza del cioccolato bianco incontra il carattere autentico dell’Olio Extravergine di Oliva in una creazione originale: EVOCA.
Disponibile esclusivamente presso i negozi di Perugia:
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La Dispensa – Case Bruciate
Città del Cioccolato – Mercato Coperto
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